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Retail Lab - Connecting Innovation with Experience



In a rapidly evolving marketplace retailers must be on the lookout for new trends and avenues to maintain their relevance. The power has shifted to the consumer, they get to decide how, when and what they purchase. As a result, brands' success can only come from outstanding customer experience. This workshop will give you some tools to start designing a new consumer journey.


Stephane Monsallier CEO and founder of Shops of the Future and System in Motion. With more than 20 years of experience in I.T., he has now turned his attention to the retail sector to create a bridge between technical innovation and customer experience.

Date & Venue

  • Date: March 22, 2018
  •  Condé Nast Center of Fashion & Design

    3/F, 398-1, Middle Huaihai Road (at Danshui Road), Shanghai

  • 上海市黄浦区淮海中路398-1号3楼 (近淡水路)


  •  9:00am – 9:30am Registration & Networking
  •  9:30am – 11:00am Workshop

Key Areas of Focus

  • Assessing brands Consumer Journey
  • Identifying Friction Points
  • Creating Relevant Scenario to address Friction Points

Other Details

  •  For Retailers Only
  •  Limited 20 Seats

Why are we doing it.

We specialize in technology and we want retailers to understand that tech doesn’t matter, too many companies, brands and retailers look for technology. We are suggesting a different approach that is right for your brand and not for tech companies. The workshop’s goal is for guests to leave with an understanding of innovation

  •  To increase customer loyalty
  •  To increase operational efficiency
  •  To improve customer service
  •  To assess innovative technology
  •  To optimize omnichannel

Do you want to take the next step in Retail?  

If YES, join us at Retail Lab workshop March 22, 2018

There are limited seats so please register early.




Retail Lab - Kickstart Innovative Customer Experience Program