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Retail Lab 

Connecting Innovation with Experience

 

Insight

In a rapidly evolving marketplace retailers must be on the lookout for new trends and avenues to maintain their relevance. The power has shifted to the consumers. They get to decide how, when and what they purchase. As a result, brand's success can only come from outstanding customer experience. This workshop will give you some tools to start designing a new consumer-centric journey.

 

Facilitator

Stephane Monsallier CEO and founder of Shops of the Future and System in Motion. With more than 20 years of experience in I.T.. He has now turned his attention to the retail sector to create bridges between technical innovation and customer experience.     

 

Date & Venue

  • Date: May 24, 2018
  • Address: XNode Hongqiao Space

    5F, Building D, Orient International Mansion,

    85 Loushanguan Road, Changning District, Shanghai

 

Schedule  

  •  9:00am – 09:30am Registration & Networking
  •  9:30am – 10:30am Workshop
 

Key Areas of Focus

  • Assessing brands Consumer Journey
  • Identifying Friction Points
  • Creating Relevant Scenario to address Friction Points
 

Other Details

  •  For Retailers Only
  •  Limited 20 seats
  •  2 seats per company max.
 

Why are we doing it.

Despite the fact that we specialize in technology, at Shops of the Future, we want retailers to understand that tech does not matter. Too many brands and retailers are avidly ooking for game-changing technologies, yet we are suggesting a different approach that is right for your brand, but not for the tech companies. This workshop’s goal is for you to leave with a true understanding of retail innovation...

  •  To increase customer loyalty
  •  To increase operational efficiency
  •  To improve customer service
  •  To assess innovative technology
  •  To optimize omnichannel
 

Do you want to take the next step in Retail? 

If YES, join us at Retail Lab workshop May 24th, 2018

There are limited seats so please register early.

 

Retail Lab - Kickstart Innovative Customer Experience Program
 
Register